| For Immediate Release | CONTACT: | Holly Anderson, ext. 114 |
| February 10, 1998 | Tara Finck, ext. 116 | |
| (202) 835-3323 | ||
Do business with those you
know and trust. Be sure you know who the company or person
is and where it is physically located. Businesses operating in
cyberspace may be in another part of the country or in another
part of the world. Resolving problems with someone unfamiliar
can be more complicated in long-distance or cross-border transactions.
Understand the offer.
Look carefully at the information about the products or services
offered, and ask for more information, if needed. A legitimate
business will be glad to provide it; a fraudulent telemarketer
won't. Be sure you know what is being sold, the total price, the
delivery date, the return and cancellation policy, and the terms
of any guarantee. The federal telephone and mail order rule, which
also covers orders by computer, requires goods or services to
be delivered by the promised time or, if none was stated, within
thirty days. Print out the information so that you have documentation.
Check out the company's or
individual's track record. Ask your state or local consumer
protection agency if the business has to be licensed or registered,
and check to see if it is. Call to check for complaint records
with consumer agencies and the Better Business Bureau in your
area. But keep in mind that fraud artists can appear and disappear
quickly, especially in cyberspace, so lack of a complaint record
is no guarantee of legitimacy.
Never give your bank account
numbers, credit card numbers or other personal information
to anyone you don't know or haven't checked out. And don't provide
information that isn't necessary to make a purchase. Even with
partial information, con artists can make unauthorized charges
or take money from your account. If you have a choice betwen using
your credit card and mailing cash, check, or money order, the
League recommends using a credit card. You can always dispute
fraudulent credit card charges, but you can't get cash back.
Take your time. While
there may be time limits for special offers, high-pressure sales
tactics are often danger signs of fraud.
Don't judge reliability by
how nice or flashy a web site may seem. Anyone can create,
register, and promote a web site; it's relatively easy and inexpensive.
And just like any other forms of advertising, you can't assume
that someone has screened and approved it.
Know that people in cyberspace
may not always be what they seem. Someone who is sharing a
"friendly" tip about a money-making scheme or great
bargain in a chat room or on a bulletin board may have an ulterior
motive: to make money. Sometimes friendly people are crooks!
Know that unsolicited e-mail
violates computer etiquette and is often used by con artists.
It also violates most agreements for Internet service. Report
"spamming," as unsolicited e-mail is called, to your
on-line or Internet service provider.
Don't download programs to
see pictures, hear music, or get other features from web sites
you're not familiar with. You could unwittingly download a
virus that wipes out your computer files or even hijacks your
Internet service, reconnecting you to the Net through an international
phone number, resulting in enormous phone charges.