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Where to Get Answers

Choosing Your Drug Coverage: Making an Informed Decision

The following resources can help you get answers to these questions:

• Materials that the health plans or PBMs give you

• The Web site for the health plan or PBM (look for general benefit information and plan requirements, as well as information on their current formulary)

• A sales representative from the plan (they are often available at your worksite during the time of year when you must make decisions about your plan for the coming year)

• The benefits department in your employer’s human resources division

• The state Department of Insurance or, if your state has one, the Managed Care Ombudsman